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About Us
Folk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the "contact us" page.
FOLK
49 Lambs Conduit Street
London
WC1N 3NG
Tel: +44 (0) 20 7831 2844
shop@folkclothing.com
COMPANY NUMBER - 05071083
VAT REG - 835 7456 01
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment from the UK, US, Switzerland, Japan and the EU.
PAYMENT TYPES
Folk accepts American Express, Visa, Mastercard, Switch and Solo.
WHEN WILL WE TAKE YOUR PAYMENT
We will only debit your card when we dispatch your shoes to you.
STOCK AVAILABILITY
If we are unable to fulfill your order, we will cancel and/or refund any unavailable items and we will let you know as soon as possible.
SIZES
All sizes of shoes are shown in European sizes - please see our size guide for UK sizes.
Our clothing sizes are 1 to 5. The equivalents are as follows:
1 Extra Small
2 Small
3 Medium
4 Large
5 X-Large
GENERAL
Folk reserves the right to refuse any order.
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Shipping And Handling
DELIVERY CHARGES (PER ORDER)
US: £20
UK / Channel Islands: FREE
EU: £15
HOW ARE YOUR ITEMS DELIVERED
UK: Your items are sent by Royal Mail registered delivery. On receipt of the goods a signature will be required.
International: Your items are sent by Royal Mail "International signed for". On receipt of the goods a signature will be required.
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Delivery Schedule
UK: We aim to dispatch your order in 1-2 working days.
EU: Please allow up to 14 working days from confirmation of order for delivery.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We do not store or see any credit card information on systems. All credit card transactions are cleared using Worldpay. |
Reaching Us
FOLK
49 Lambs Conduit Street,
London,
WC1N 3NG
Telephone: +44 (0)20 7404 6458
Email: shop@folkclothing.com |
Privacy Policy
Folk are committed to protecting your privacy. We use the information we collect about you to progress orders and to provide
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order (for some international deliveries, this number may be given to our couriers).
We do not store or see any credit card information on systems. All credit card transactions are cleared using Worldpay.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Folk possible and to enhance your overall shopping experience. We do not sell trade or rent your personal information to others.
We will not use your information to share with outside companies
By using our Web site, you consent to the collection and use of this information by Folk. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
Should you wish to exchange or return any items you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 10 days, enclosing a copy of your invoice to:
Folk
49 Lambs Conduit Street
London
WC1N 3NG
Please send the goods via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us.
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
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