Delivery Information

Folk offers Express FREE shipping worldwide, FREE SHIPPING applies to all orders above £150 in the UK and above £200 for all other countries.

Christmas Delivery Dates

We recommend that you order by 12pm on the dates below to get delivery of your order before christmas:

UK - 21st December

EUROPE - 18th December

USA - 18th December

REST OF WORLD - 18th December

Our orders are sent out via DHL however delays can be possible, especially for orders that have to pass through customs, so we would recommend ordering as soon as possible to avoid disappointment.

Delivery Rates & Times

UK - orders over £150 = Free   | DHL / Parcel Force |   1-2 Working Days
UK - orders under £150 = £5    | DHL / Parcel Force |   1-2 Working Days

USA - orders over £200 = FREE   | DHL / Parcel Force |   2-3 working days
USA - orders under £200 = £15   | DHL / Parcel Force |   2-3 working days

RUSSIA - orders over £200 = FREE  | Royal Mail | 7-14 working days
RUSSIA – orders under £200 = £20  | Royal Mail  | 7-14 working days

EUROPE (ex Russia) - orders over £200 = FREE   | DHL / Parcel Force |  2-5 working days
EUROPE (ex Russia) - orders under £200 = £10   | DHL / Parcel Force |  2-5 working days

HONG KONG - orders over £200 = FREE   | Corniche  | 2-3 working days
HONG KONG - under over £200 = £20     | Corniche  | 2-3 working days

REST OF THE WORLD - orders over £200 = FREE   | DHL / Parcel Force |   2-5 working days
REST OF THE WORLD - orders under £200 = £20   | DHL / Parcel Force |   2-5 working days

*unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.

Delivery FAQ's

How do I track my parcel?

When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.

Will I be charged tax or duty?

UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.

What countries do you ship to?

Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland Ireland, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Republic Of Korea, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK (including Isle Of Man), United States.
If your country is not noted above, please send us a mail at and we will see if we can add it to the list.

Can I change my delivery address?

Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.

How do I know if my order has been shipped?

You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link.

Can I have my order delivered to another address than my billing address?

Yes, you can select a separate delivery address from your billing address in the checkout.

What happens if I am not there to sign for my order?

If no one is available to sign for your order then the courier will leave a card. If you are in the UK this will be via DHL / Parcel Force and the card will give instructions to re-arrange delivery.
If non-UK this will be via DHL who will attempt to re-deliver on the next working day.

Can I pick up my order from your store?

If you wish to collect your order from our stores please call us on 020 7404 6458 or email us at and we can check availability.

What if I’m not at home when my parcel is delivered?

DHL will make 3 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot

Got a question about returns?

Click here to view all information on returns & exchanges.

Got a question not answered here?

Click here to email us or call us on 0207 404 6458


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