We're always looking for ways to improve everything that we do, from design to our customer service in store and online. To get some feedback we recently started using feefo, an independent provider that mails out each of our online customers a week after they placed their orders.
This page has a few excerpts from what people have said about us on feefo. We've picked all the nice ones but if you want to see the full list, good and bad please click here.
As this feedback just comes from those of you who have ordered online it would be great to hear back from those of you that come in store or have seen Folk in one of the shops we wholesale too. So if you have the time and the inclination to let us know your thoughts we'd love to hear from you.
To submit feedback just click the link below.
"Unbelievably speedy delivery to Barcelona, well packaged, super efficient."
- Poppy / 7th April 2012
"The shoes arived very quickly - amazing for international"
- Ewan / 9th April 2012
"Double good clothing. Prob best English brand out there at the mo."
Wore it out on Sat. Great fit, nice detailing. Love it
- Jamie / 10th April
"As a registered user and having bought from Folk online before I found the checkout really fast and easy. It's probably the nicest one page checkout I have seen. The items arrived quickly and were well packaged. The text to notify me when it would be arriving was a nice touch"
- Mike / 10th April 2012
"I love these guys. THE BEST producers of clothes"
never let down. perfect
- Samnuel / 10th April 2012
"Tee shirt was excellent quality, looked exactly as it was depicted on the website, fit is superb, very very happy with my purchase!"
- Joe / 11th April 2012
"Website works well, especially recent improvements to the basket/checkout/account pages."
- Nicholas / 12th April 2012
So amazing. We love your products. Stock up when we are in London and order online from home in NZ. It took only 3 days to reach us!
"Babin' shoes. I got them for my boyfriend cos he wrecked his tobacco colour. A happy man."
- Dan / 12th April 2012
"Best shop in London. And great online delivery too. This is the service you get when the people working in there love what they sell."
- Mark / 16th Feb 2012
"Great service, very quick delivery, Absolutely love the item, have worn it most days since it arrived!"
- Thomas / 22nd March 2012
"Very helpful when I called to enquire about my order, and changed my delivery address without a problem."
- Audley / 22nd March 2012
"First rate! Will buy from folk time and time again!!"
- Simon / 22nd March 2012
"I like most of the clothes, as it is fresh and casual. I would say the style is right in between casual and business casual, as you can combine different things to upgrade to business casual. The Quality of the product is great."
- Dennis / 23rd March 2012
"Was excellent, was a bit unsure on the sizing on the garment, so spoke to a member of your team on the phone and he advised me the garments fit wonderfully. I also made a bit of a mistake on my postcode for delivery - but was assured via email it would be okay and it was - Very pleased"
- Lee / 26th March 2012
"Quick & efficient - I enjoyed knowing what was going on at every step". My boyfriend loves it.
- Laura / 27th March 2012
"Amazingly quick delivery. I'm in Sydney, Australia and the clothes arrived in 4 days!"
- Ken / 15th Feb 2012
"I love the small touches that make the products stand out and the simple designs rather than the more 'design' led items."
- Richard / 15th Feb 2012
"Great clothing....very original details in a lot of the clothes"
love it. love the way it buttons and the back flap.
- Adrian / 15th Feb 2012
"Quick and easy delivery...kept me informed every step of the way. Ordering was also easy. Keep up the good work to all the FOLK crew!!!"
- Wray / 27th March 2012
Really quick hassle free service.
"Great stuff. Just what I have come to expect from Folk."
- Craig / 15th Feb 2012
"Incredibly helpful and friendly staff."
- Catherine / 15th Feb 2012
"Brilliant next day delivery service. Did exactly what it promised. Ordered before 2pm, got them next day."
- Dave / 15th Feb 2012
"I asked a question over email and it was answered promptly. Which lead me to order and was very efficiently guided thru website and shipping process. A very pleasant experience and I was amazed at how quickly I received my boots."
- Dimi / 22nd March 2012
"The order was despatched quickly, I find the service brilliant every time. Whether it is shopping online or visiting the store"
- Jerome / 19th Feb 2012
"Tout ce que fait Folk , j'adore. Rapport qualite prix excellent"
- Pottier / 27th Feb 2012