We recommend that you order by 12pm on the dates below to get delivery of your order before christmas:
UK 20st December Europe 19th December USA 19th December Rest of World 19th December
Our orders are sent out via DHL however delays can be possible, especially for orders that have to pass through customs, so we would recommend ordering as soon as possible to avoid disappointment.
We will extend our returns policy over the christmas period. From 1 December all items bought online or instore can be returned until 14 January.
Folk offers Express FREE shipping worldwide.
Free Shipping applies to all orders above £150 in the UK and above £200 for all other countries.
Delivery Rates & Times
Order before 12pm (GMT) Monday-Friday and we’ll ship the same day *
UK - orders over £150 = FREE via DHL - 1-2 working days
UK - orders under £150 = £5 via DHL - 1-2 working days
USA - orders over $200 = FREE via DHL - 1-3 working days
USA - orders under $200 = $15 via DHL - 1-3 working days
EUROPE - orders over Euro 200 = FREE via DHL - 1-2 working days
EUROPE - orders under Euro 200 = £10 via DHL - 1-2 working days
REST OF THE WORLD - orders over £200 = FREE via DHL - 2-5 working days
REST OF THE WORLD - orders under £200 = £20 via DHL - 2-5 working days
* unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
What countries do you ship to?
Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland Ireland, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Republic Of Korea, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK (including Isle Of Man), United States.
If your country is not noted above, please send us a mail at email@example.com and we will see if we can add it to the list.
Can I change my delivery address?
Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link.
Can I have my order delivered to another address than my billing address?
Yes, you can select a separate delivery address from your billing address in the checkout.
What happens if I am not there to sign for my order?
If no one is available to sign for your order then the courier will leave a card. If you are in the UK this will be via DHL / Parcel Force and the card will give instructions to re-arrange delivery.
If non-UK this will be via DHL who will attempt to re-deliver on the next working day.
Can I pick up my order from your store?
If you wish to collect your order from our stores please call us on 020 7404 6458 or email us at firstname.lastname@example.org and we can check availability.
What if I’m not at home when my parcel is delivered?
DHL will make 2 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot
Got a question about returns?
Click here to view all information on returns & exchanges.
Got a question not answered here?
Click here to email us or call us on 0207 404 6458