Delivery Rates & Times
Orders are processed and dispatched Monday to Friday.
*Please note, during Sale and promotional periods you may expect shipping delays of up to 5 working days*
Dispatch time does not include delivery, if one or more items are not available when you place your order there may be a delay in dispatch, so that we can send your items in as few parcels as possible.
International orders take up to 7 business days to arrive. Delivery times can be longer in sale periods when volumes are high.
UK - orders over £150 = FREE via DPD
UK - orders under £150 = £5 via DPD
USA - orders over $200 = FREE via DHL
USA - orders under $200 = $15 via DHL
EUROPE - orders over Euro 200 = FREE via DHL
EUROPE - orders under Euro 200 = £10 via DHL
REST OF THE WORLD - orders over £200 = FREE via DHL
REST OF THE WORLD - orders under £200 = £20 via DHL -
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK.
For international orders the recipient is responsible for all import duties, tax and administration charges that maybe applied by your local customs. You will be given the option at the checkout to pay these charges in advance.
Can I change my delivery address?
Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link.
Can I have my order delivered to another address than my billing address?
Yes, you can select a separate delivery address from your billing address in the checkout.
What happens if I am not there to sign for my order?
If no one is available to sign for your order then the courier will leave a card. If you are in the UK this will be via DPD and the card will give instructions to re-arrange delivery.
If non-UK this will be via DHL who will attempt to re-deliver on the next working day.
What if I’m not at home when my parcel is delivered?
DPD will make 2 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot
Got a question about returns?
Click here to view all information on returns & exchanges.
Got a question not answered here?
Click here to email us or call us on 0207 404 6458