Returns & Refunds

We offer an exchange or full refund (excluding shipping costs) on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion.   With our current situation we will be flexible with these timings if you need to isolate and are struggling to reach a collection point.

For the avoidance of doubt we only offer refunds for internet purchases. For items acquired in store we offer a credit note or exchange.

All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.

 

How To Return Your Item(s) 

We provide Collect+ returns with all UK orders, print off a label by going to - https://www.collectplus.yodel.co.uk/folk - and simply attach the label to the front of your return parcel and take it to your most convenient Collect+ store.

Please include your invoice with a note with your preference for an exchange or a refund.

If you are an international customer or cant access collect plus unfortunately the cost of returns is yours.    Please return to Folk returns, 49 Lambs Conduit Street, London, WC1N 3NG. 

Please allow seven working days after the return of your item for your refund to be processed.    

Returns FAQ's

Do I have to pay for my return?

No, not in the UK, only international customers are responsible for the cost of shipping returned items to us. If you have chosen an item for exchange, we will ship the replacement back to you free of charge.

Can I exchange my order for completely different items?

If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.

How long will it take to send out my exchange items?

We receive returns daily, Monday – Friday. We aim to process them within 48 hours of being received, although it can take longer during busy periods such as xmas and sale.

Will I be charged tax or duty on my replacement item?

We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

How long will it take to process my refund?

We aim to process all refunds within 48 hours of receiving the returned items. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.

What do I do if I can’t find my Collect+ returns label?

No problem, you can easily print a new label here.

Got another shipping related question?

Click here to view all information on returns & exchanges.

Got a question not answered here?

Click here to email us or call us on 0207 404 6458